Refund Policy

1. Overview

Kamloops AI Chatbots is committed to providing high-quality AI chatbot services. This Refund Policy outlines the terms under which refunds may be issued for our setup fees and subscription services.

Please read this policy carefully before purchasing our services.

2. Setup Fee Policy

2.1 Non-Refundable Nature

The one-time setup fee of $349 CAD is non-refundable once we have begun work on your chatbot configuration. This fee covers:

• Initial consultation and requirements gathering
• Chatbot customization and configuration
• AI model training and prompt engineering
• Integration setup and testing
• Technical support and deployment assistance

2.2 Work Commencement

Work is considered to have commenced when:

• You submit your business information through our intake form
• Our team begins processing your chatbot configuration
• Custom AI prompts are generated for your business
• Integration code is prepared for your website

2.3 Exceptional Circumstances

In rare cases, we may consider a partial refund of the setup fee if:

• We are unable to deliver the agreed-upon services
• Technical issues prevent service delivery beyond our control
• Service is discontinued within 7 days of purchase due to our fault

3. Subscription Fee Policy

3.1 Monthly Billing

Subscription fees are billed monthly in advance. Refunds for subscription fees are handled as follows:

3.2 Service Interruptions

If our service experiences extended downtime:

• Under 24 hours: No refund provided
• 24-72 hours: Pro-rated credit for affected period
• Over 72 hours: Full month refund upon request

3.3 Service Quality Issues

If you experience significant service quality issues:

• Report the issue to our support team
• Allow 48 hours for resolution
• If unresolved, request a pro-rated refund for the affected period

4. Cancellation Policy

4.1 Subscription Cancellation

When you cancel your subscription:

• Service continues until the end of your current billing period
• No refunds for unused days in the current billing period
• Setup fee remains non-refundable (as per Section 2)
• You retain access until the subscription expires

4.2 Cancellation Timing

To avoid the next billing cycle:

• Cancel at least 24 hours before your renewal date
• Cancellations take effect at the end of the current period
• Immediate cancellation does not provide refunds

5. Refund Request Process

5.1 Submitting a Request

To request a refund, please:

1. Email refunds@kamloopsaichatbots.com
2. Include your account information and invoice number
3. Provide detailed reason for the refund request
4. Attach any relevant documentation or screenshots

5.2 Review Timeline

Our refund review process:

• Initial response within 2 business days
• Full review completed within 5 business days
• Decision communicated via email
• Refunds processed within 7 business days of approval

5.3 Required Information

Your refund request must include:

• Full name and business name
• Email address associated with your account
• Date of purchase and invoice number
• Detailed explanation of the issue
• Desired resolution (refund amount or alternative)

6. Non-Refundable Items

The following items are explicitly non-refundable:

• Setup fees after work commencement
• Message overages beyond plan limits
• Add-on services once delivered
• Custom development work completed
• Training sessions once conducted
• Partial months of subscription service

7. Force Majeure

We are not liable for service interruptions or refund claims arising from:

• Natural disasters, acts of God, or severe weather
• War, terrorism, or civil unrest
• Government actions or regulations
• Third-party service provider outages
• Internet infrastructure failures
• Other circumstances beyond our reasonable control

8. Dispute Resolution

8.1 Internal Resolution

If your refund request is denied and you wish to dispute the decision:

1. Request escalation to a senior manager
2. Provide additional information or documentation
3. Allow 3 business days for escalated review

8.2 External Resolution

If internal resolution is unsuccessful, you may:

• Contact the Better Business Bureau of BC
• File a complaint with Consumer Protection BC
• Seek resolution through small claims court (under $5,000)
• Consult with legal counsel for larger disputes

9. Refund Method

9.1 Original Payment Method

Approved refunds will be issued to the original payment method used for purchase:

• Credit card refunds (5-7 business days to appear)
• Bank transfers (3-5 business days)
• Other methods as appropriate

9.2 Processing Fees

Refunds may be subject to:

• Payment processor transaction fees (non-refundable)
• Currency conversion differences
• Bank processing charges

10. Policy Changes

We may update this Refund Policy to reflect changes in our business practices or regulatory requirements. Changes will be effective immediately upon posting to our website.

Material changes will be communicated via email to active customers at least 30 days prior to implementation.

11. Contact Information

For refund-related inquiries, please contact us: