Privacy Policy

1. Introduction

Kamloops AI Chatbots ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot services.

This policy complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and email address
• Business information (name, address, phone)
• Payment information (processed securely by Stripe)
• Service preferences and configuration

2.2 Business Information

To configure your AI chatbot, we collect:

• Business hours and availability
• Services and pricing information
• Frequently asked questions and answers
• Service area and location details
• Lead capture preferences

2.3 Usage Data

We automatically collect information about your use of our Service:

• Message volume and frequency
• Chatbot interactions and conversations
• Lead capture data (names, emails, phone numbers)
• Service performance metrics
• Access logs and technical data

2.4 Customer Information

When your customers interact with your chatbot, we may collect:

• Contact information (name, email, phone)
• Conversation content and messages
• Service inquiries and requests
• Timestamp and interaction data

3. How We Use Your Information

3.1 Service Provision

We use your information to:

• Create and configure your AI chatbot
• Process customer messages and generate responses
• Capture and forward leads to your business
• Provide analytics and usage reports
• Offer customer support and technical assistance

3.2 Service Improvement

We analyze usage data to:

• Improve AI response quality and accuracy
• Enhance service performance and reliability
• Develop new features and capabilities
• Identify and resolve technical issues

3.3 Communication

We use your contact information to:

• Send service updates and notifications
• Provide billing and account information
• Respond to your inquiries and support requests
• Share important service announcements

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted third-party providers to deliver our Service:

4.2 Business Customers

We share customer lead information with your business:

• Contact details captured during chatbot conversations
• Conversation summaries and service inquiries
• Timestamp and interaction context

4.3 Legal Requirements

We may disclose your information when required by law:

• To comply with legal obligations and court orders
• To protect our rights, property, and safety
• To prevent fraud or illegal activities
• To cooperate with law enforcement investigations

5. Data Security and Protection

5.1 Security Measures

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmissions
• Secure database storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response and breach notification procedures

5.2 Data Retention

We retain your information for the following periods:

• Account Information: While your account remains active
• Usage Data: 24 months for analytics and service improvement
• Customer Leads: Transferred immediately to your business
• Deleted Accounts: 30 days after account deletion

6. Your Privacy Rights

6.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Update your account details and preferences
• Request a copy of your data

6.2 Deletion and Withdrawal

You can:

• Delete your account and associated data
• Withdraw consent for data processing
• Request deletion of specific information
• Opt-out of marketing communications

6.3 Making Requests

To exercise your privacy rights, contact us at privacy@kamloopsaichatbots.com. We will respond within 30 days, as required by Canadian privacy laws.

7. Cookies and Tracking Technologies

7.1 Essential Cookies

We use essential cookies for:

• Authentication and session management
• Service functionality and security
• Remembering your preferences

7.2 Analytics Cookies

We may use analytics cookies to:

• Understand service usage patterns
• Improve user experience
• Optimize service performance

7.3 Cookie Management

You can control cookies through your browser settings. Disabling cookies may affect some features of our Service.

8. International Data Transfers

Some of our service providers (including OpenAI) may process data outside of Canada. We ensure appropriate safeguards are in place for international data transfers, including:

• Contractual protections with service providers
• Compliance with applicable data transfer laws
• Equivalent privacy protection standards

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website and, where material, communicated via email to registered users at least 30 days prior to implementation.

Your continued use of our Service after any changes constitutes acceptance of the updated policy.

11. Privacy Complaints and Inquiries

11.1 Contact Information

For privacy-related inquiries or complaints, please contact:

11.2 Complaint Resolution

If you believe your privacy rights have been violated:

1. Contact our Privacy Officer first
2. We will investigate and respond within 30 days
3. If unsatisfied, you may contact the Office of the Privacy Commissioner of Canada
4. You may also seek recourse through applicable provincial privacy authorities

12. Compliance with Canadian Privacy Laws

This Privacy Policy is designed to comply with:

• PIPEDA: Personal Information Protection and Electronic Documents Act
• PIPA (BC): British Columbia Personal Information Protection Act
• CASL: Canadian Anti-Spam Legislation
• GDPR: General Data Protection Regulation (for EU customers)

We regularly review and update our practices to maintain compliance with evolving privacy legislation.