AI Service Disclaimer

1. Important Notice About AI Services

Kamloops AI Chatbots provides artificial intelligence-powered chatbot services designed to assist businesses with customer interactions and lead capture. This disclaimer outlines the limitations and risks associated with AI technology.

Please read this disclaimer carefully before using our AI chatbot services.

2. AI Accuracy and Reliability

2.1 Response Accuracy

Our AI chatbots strive to provide accurate and helpful responses, but may occasionally:

• Provide incomplete or partially correct information
• Misunderstand complex queries or context
• Generate responses that seem plausible but are incorrect
• Fail to recognize sarcasm, humor, or emotional context
• Repeat information or provide circular responses

2.2 Knowledge Limitations

AI systems have inherent limitations:

• Knowledge cutoff dates (information may be outdated)
• Limited understanding of recent events or changes
• May not have access to real-time information
• Cannot browse the internet for current data
• Limited to training data and business information provided

3. Business Responsibility

3.1 Human Oversight Required

As a business owner using our AI services, you are responsible for:

• Regularly monitoring chatbot conversations
• Reviewing AI-generated responses for accuracy
• Intervening when customers need human assistance
• Updating business information and knowledge base
• Ensuring compliance with industry regulations

3.2 Critical Interactions

For critical business matters, always ensure human involvement:

• Medical, legal, or financial advice
• Emergency situations or safety concerns
• Complex technical support issues
• High-value sales or contract negotiations
• Customer complaints requiring resolution

4. Data Privacy and Security

4.1 Third-Party AI Services

Our AI services utilize third-party providers (including OpenAI) which means:

• Conversation data may be processed by external AI systems
• Data may be stored on servers outside Canada
• Third-party privacy policies apply to AI processing
• We implement appropriate safeguards for data protection

4.2 Sensitive Information

Do not share sensitive information through AI chatbots:

• Personal health information (PHI)
• Financial account numbers or passwords
• Confidential business secrets
• Legal documents or contracts
• Government-issued identification numbers

5. Service Limitations

5.1 Technical Limitations

Our AI services may be limited by:

• Internet connectivity and server availability
• API rate limits and message quotas
• System maintenance and updates
• Third-party service provider outages
• High traffic periods or system overload

5.2 Content Restrictions

AI chatbots will not engage with:

• Illegal activities or harmful content
• Hate speech or discriminatory content
• Violent or threatening language
• Sexually explicit material
• Personal data requests or privacy violations

6. Liability and Warranty

6.1 No Warranties

Our AI services are provided "as is" without warranties of any kind:

• No warranty of accuracy or reliability
• No warranty of fitness for particular purpose
• No warranty of uninterrupted service
• No warranty of data security or privacy

6.2 Limitation of Liability

We are not liable for:

• AI-generated content or responses
• Customer decisions based on AI interactions
• Business losses from AI errors or inaccuracies
• Data breaches or privacy violations
• Service interruptions or technical failures

7. Compliance and Regulation

7.1 Industry Compliance

Certain industries have specific requirements for AI use:

• Healthcare: HIPAA compliance, medical advice restrictions
• Finance: FINRA regulations, investment advice limitations
• Legal: Attorney-client privilege, legal practice rules
• Education: FERPA compliance, student privacy protections

7.2 Regulatory Compliance

You are responsible for ensuring compliance with:

• Industry-specific regulations and standards
• Professional licensing requirements
• Consumer protection laws
• Advertising and marketing regulations
• Accessibility requirements (AODA, WCAG)

8. Best Practices

8.1 Implementation Guidelines

To maximize AI effectiveness and minimize risks:

• Clearly indicate when customers are interacting with AI
• Provide easy access to human customer service
• Regularly update business information and knowledge base
• Monitor conversation quality and customer satisfaction
• Implement appropriate content filters and safeguards

8.2 Quality Assurance

Implement regular quality control measures:

• Review sample conversations weekly
• Test AI responses to common customer questions
• Gather customer feedback on AI interactions
• Update AI prompts based on performance data
• Train staff on AI supervision and intervention

9. Reporting Issues

9.1 AI Performance Issues

Report AI-related issues to our support team:

• Inaccurate or inappropriate responses
• System errors or technical failures
• Security concerns or data breaches
• Performance degradation or slow responses
• Feature requests or improvement suggestions

9.2 Incident Response

For serious AI incidents:

• Immediately disable the chatbot if harmful content is generated
• Document the incident and affected conversations
• Contact our emergency support line
• Notify affected customers if necessary
• Cooperate with any regulatory investigations

10. Future Developments

AI technology is rapidly evolving. We may:

• Update AI models and capabilities
• Improve accuracy and reliability features
• Add new safety and monitoring tools
• Enhance privacy and security measures
• Expand service offerings and integrations

We will notify customers of significant changes that may affect their use of our AI services.

11. Acknowledgment and Agreement

By using our AI chatbot services, you acknowledge and agree that:

• You have read and understood this AI Service Disclaimer
• You accept the risks and limitations of AI technology
• You will implement appropriate human oversight and monitoring
• You are responsible for AI-generated content and customer interactions
• You will comply with all applicable laws and regulations
• You will not rely solely on AI for critical business decisions

12. Contact Information

For questions about our AI services or this disclaimer: